1. Acceptance of Terms

By accessing and using Nerova's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. You must be at least 18 years old to use this service.

2. Description of Service

Nerova provides autonomous AI agents ("Nerova Agents") designed to automate digital tasks. You understand that:

• AI agents may occasionally produce incorrect or unexpected results ("hallucinations").
• You are responsible for supervising the agent's actions, especially regarding financial or sensitive data.
• Nerova is not liable for business losses incurred due to agent errors.
• We reserve the right to decline or cancel orders for unsupported use cases.

3. Subscription & Acceptable Use

Subscription plans may include a set allocation of usage credits. Overage charges only apply if you exceed this limit within a billing cycle.

• Cancellation: You may cancel your subscription at any time via the Dashboard. Access continues until the end of the current billing cycle.
• Refunds: Subscription fees and credit purchases are non-refundable. We do not offer pro-rated refunds for partial months.
• Disputes: You agree to contact support@nerovaagents.com to resolve any billing issues before initiating a chargeback with your bank.
• Prohibited Use: You may not use Nerova to generate malware, deepfakes, facilitate automated harassment or spam, engage in social engineering or unauthorized access, or reverse engineer our models/code. We reserve the right to terminate accounts for such behavior without refund or liability.

4. Intellectual Property

You retain all rights to the data you input and the output generated by your agents. Nerova retains all rights to the underlying platform, agent architecture, code, and pre-trained models.

5. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

6. Indemnification

You agree to indemnify and hold Nerova harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of the service, your violation of these terms, or your violation of any third-party rights.

7. Limitation of Liability

To the maximum extent permitted by law, Nerova shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, even if Nerova has been advised of the possibility of such damages. In no event shall Nerova's aggregate liability exceed the total amount paid by you to Nerova in the twelve (12) months preceding the claim.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Delaware.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of material changes via email or dashboard notification. Continued use of the service after such changes constitutes acceptance of the new terms.

10. Miscellaneous

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

Force Majeure: Nerova shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, internet outages, natural disasters, war, terrorism, riots, embargos, strikes, or failures of third-party service providers.

Termination & Survival: Upon termination of your account, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Dispute Resolution

Any dispute arising from these Terms shall be resolved through binding arbitration in Delaware. You agree to waive your right to a trial by jury and to participate in any class action lawsuit or class-wide arbitration.

12. Promotions

From time to time, Nerova may offer special promotions, credits, or discounts. These offers are subject to specific terms defined at the time of the offer and may be modified or revoked by Nerova at any time without notice.

1. Data Collection

We collect minimal data necessary to operate our service:

• Identity Data: Account credentials and contact information.
• Operational Data: Configurations, inputs, and parameters required to execute your agents.
• Usage Data: Metadata regarding agent activity, performance metrics, and resource consumption.
• Cookies: We use cookies solely for authentication and session management.

2. Data Usage

We use your data solely to provision your agents and process payments. We do not sell your data. We do not train public models on your private data.

3. Third-Party Processors

We utilize secure third-party providers for ancillary services such as payment processing and specialized cloud infrastructure. Our core agent architecture and orchestration logic are proprietary to Nerova.

4. Data Retention & Security

We retain your operational data only as long as your account is active. Upon cancellation, your agent configurations and logs are deleted after 60 days. We employ industry-standard encryption at rest (AES-256) and in transit (TLS 1.3) to protect your information.

5. User Rights & International Transfers

You have the right to access, correct, export, or delete your personal data. Contact support@nerovaagents.com to exercise these rights. If you access our service from outside the United States, you acknowledge that your data may be transferred to and processed in the US under strict security standards.